Shopping Information
Below are some of are common questions about orders
1. Do You Ship Internationally?
No, we currently do not ship internationally. Our services are limited to India.
2. Why won't my payment go through?
If your payment isn’t going through, ensure that:
- Your card details (number, expiration date, and CVV) are entered correctly.
- Your bank or card issuer hasn’t blocked the transaction.
- You have sufficient balance in your account.
If the issue persists, try another payment method or contact your bank.
3. How Long Will It Take To Get My Package?
Delivery times depend on your location and selected shipping method:
- Standard Shipping: 5–7 business days (within India).
- Express Shipping: 2–4 business days.
Tracking details will be shared via email once your order is shipped.
4. What Shipping Methods Are Available?
We offer:
- Standard Shipping (affordable and reliable).
- Express Shipping (for faster delivery).
You can select your preferred method during checkout.
Payment Information
Below are some common questions about shipping, returns, and exchanges
1. What Payment Methods Are Accepted?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- UPI (Google Pay, Paytm, PhonePe)
- Net Banking
- Cash on Delivery (COD, available in select locations).
2. Is Buying On-Line Safe?
Yes, shopping on Shudh Kapda is completely safe. We use secure payment gateways and SSL encryption to protect your personal and payment information.
Orders and Returns
If you have an issue or question that requires immediate assistance
1. How do I place an Order?
Placing an order is simple:
- Browse our products and click on the item you like.
- Choose size, color, or other options (if applicable).
- Add the item to your cart and proceed to checkout.
- Enter your shipping and payment details to complete your purchase.
2. How Can I Cancel Or Change My Order?
You can cancel or modify your order within 24 hours of placement or before it is shipped. Please contact our support team at support@shudhkapda.com with your order details.
3. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout experience.
4. How Do I Track My Order?
Once your order is shipped, we’ll send you an email with tracking details. You can also track your order directly on our website under the “Order Tracking” section.
5. Who should I to contact if I have any queries?
For any queries or concerns, please contact our customer support team via:
- Email: support@shudhkapda.com
6. How Can I Return a Product?
To return a product, please follow these steps:
- Check our Return Policy to ensure the item is eligible for return.
- Contact our support team with your order details and reason for return.
- Ship the item back to the address provided by our team.
- Once received and verified, we’ll process your refund or exchange.